Case Studies Archive

One Customer’s Story: Homesense Preventative Maintenance Program

By: Brian Schutt  |  November 29, 2016
woman and cup | Homesensewoman and cup | Homesense

Finding the right person for the Homesense service team isn’t an easy process. While we always want someone who’s technically sound, we also want more. We want someone who’s personable and engaging. We want those individuals that we feel great about welcoming into our homes. We recently heard from one of our customers in the...
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How We Work to Build Your Trust in our HVAC Technicians

By: Brian Schutt  |  July 20, 2015
worker | Homesenseworker | Homesense

Trusting HVAC Technician is Paramount to Homeowners in Indianapolis I stopped by a service call earlier today. A client had just returned from vacation to a lukewarm home, and knew he needed to call an air conditioner technician. While he regularly uses Angie’s List to shop service providers, this time he chose Homesense after a...
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Frozen Evaporator Coil in Carmel, Indiana Air Conditioner

By: Brian Schutt  |  June 30, 2015
frozen evaporator coilfrozen evaporator coil

If you’ve ever come home to an air conditioner not cooling, you may be familiar with the situation that a Homesense client in Carmel, Indiana, dealt with this week — a frozen evaporator coil in their air conditioner. The home was a few degrees higher than usual, but they were unsure when exactly the temperature started to rise....
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A Great Email To Receive From an Indianapolis Real Estate Investor

By: Brian Schutt  |  October 8, 2012

We work with many homeowners and real estate investors across the Indianapolis area. With every interaction we hope to build trust with our customers, and exceed their expectations. But the reality in the home services business, is that you hear complaints to fix far more than hearing the rave reviews. So when you get a...
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Posted in: Case Studies

Whaley Family: Noblesville Air Conditioning Repair Review

By: Brian Schutt  |  April 17, 2012

When the Whaley’s had an issue with their A/C on one of the hottest days last summer, they scrambled around to find the right HVAC provider.  With a newborn at home, they looked through reviews and decided to trust Homesense for the job.  They share there story here.

Posted in: Case Studies

Furnace Installation in Indianapolis – A Customer Story

By: Brian Schutt  |  October 20, 2011

  We have a lot of smart customers at Homesense.  This isn’t just brown-nosing, it’s the truth.  Most of our customers call us knowing exactly what they expect from their HVAC provider, having researched the internet, consulted friends and family. and read reviews and testimonials of other customers. We love it when our customers have...
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Posted in: Case Studies

Indianapolis Furnace Repair Reviews

By: Brian Schutt  |  February 10, 2011

A lot of companies boast that they have great service, great prices, and satisfied customers, but the proof, as they say, is in the pudding.  And for Indianapolis HVAC the pudding means Furnace and Air Conditioning repair reviews. Visit our Google Places account and you’ll see 15 – 5 star reviews for our furnace repair...
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Heating Service Call in Carmel, Indiana

By: Brian Schutt  |  December 9, 2010

Homesense was called to give a second opinion recently, and good thing we were. See the difference we made for one Carmel resident.

Posted in: Case Studies, Heating

A Story of Trust

By: Brian Schutt  |  September 17, 2010

Earlier this summer when temps were in the 90’s for week’s at a time, we received a call from Mike.  He owns and rents a condo on Mass Ave. in downtown Indianapolis, it’s about 5 years old, and in one of the nicest developments available.  He had received a call from his tenant complaining that...
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