The foundation of every great relationship is trust.
Our mission is to create a refreshingly different customer experience that creates lifelong clients. The owners, technicians, and staff at Homesense Heating & Cooling all believe that achieving this requires a shared commitment to a shared set of beliefs.
- Be honest. Integrity is paramount to us. Our yes means yes and our no means no, always.
- Go the extra mile. Our goal is to exceed your expectations. If there’s anything more we can do, let us know.
- Treat you as a person. Relationships are the foundation of our business. You’re not a widget in our process, and won’t be treated like one.
- Communicate. Timely, clear, and aimed at setting appropriate expectations.
- Help. You’re not calling us because everything works. Even if the solution is difficult, we will help find a solution.
- Present options. Our job is to give them to you. It’s up to you to make a choice.
- Reduce confusion. Heating and cooling systems are complex. We’ll do our best to present information in a way that makes sense.
- Deliver industry expertise. We believe in never-ending improvement and invest in training so our technicians maintain the highest levels of technical skill and industry certifications.
- Be clean. We will treat your home, like it’s our own. We won’t leave messes behind, spots on your floor, lingering scents in your house.
- Work as a team. No matter who you talk to at Homesense Heating & Cooling, you’re working with a team that believes in supporting one another.
- Care for the community. We love Indianapolis, and believe in supporting activities that make it a better place to live.