The Heart of Homesense
The foundation of every great relationship is trust.
Our mission is to create a refreshingly different customer experience that creates lifelong clients. The owners, technicians, and staff at Homesense all believe that in order to achieve this, it requires a shared commitment to a shared set of beliefs.
To that end, we will:
- Be honest. Integrity is paramount to us. Our yes means yes and our no means no, always.
- Go the extra mile. Our goal is to exceed your expectations. If there’s anything more we can do, let us know.
- Treat you as a person. Relationships are the foundation of our business. You’re not a widget in our process, and won’t be treated like one.
- Communicate. Timely, clear, and aimed at setting appropriate expectations.
- Help. You’re not calling us because everything works. Even if the solution is difficult, we will help find a solution.
- Present options. Our job is to give them to you. It’s up to you to make a choice.
- Reduce confusion. Heating and cooling systems are complex. We’ll do our best to present information in a way that makes sense.
- Deliver industry expertise. We believe in never-ending improvement and invest in training so our technicians maintain the highest levels of technical skill and industry certifications.
- Be clean. We will treat your home, like it’s our own. We won’t leave messes behind, spots on your floor, lingering scents in your house.
- Work as a team. No matter who you talk to at Homesense, you’re working with a team that believes in supporting one another.
- Care for the community. We love Indianapolis, and believe in supporting activities that make it a better place to live.
While we believe deeply in all of these things, we’re also human. If we fall short in any of these areas, we ask for grace and the opportunity to improve.