A Great Email To Receive From an Indianapolis Real Estate Investor

By: Brian Schutt  |  October 8, 2012

We work with many homeowners and real estate investors across the Indianapolis area. With every interaction we hope to build trust with our customers, and exceed their expectations. But the reality in the home services business, is that you hear complaints to fix far more than hearing the rave reviews. So when you get a rave review, you want to share it. This came to us from a real estate investor who’s tenant sent this in response to a visit last week:

It seems to be a common occurrence these days where poor customer service is normal and great customer service is rare.

Today I had my faith restored that there are still great companies left out there! The service worker, Chris, that came out went that extra mile to help me and even cleaned up after he was done.

When I had to leave, he even reminded me that I had set out a diet coke to take with me and I was about to leave without it. I’m sure it doesn’t seem like a lot but when I came home and everything was done, cleaned and working perfectly, I thought you should hear the good things instead of issues. Thank you (name omitted) for using such a great company and please tell them I said thank you for taking care of my issue with one call, one trip, and great customer service!!!!

I can’t promise we’ll remember your Diet Coke, but I can promise we’ll make every attempt to go the extra mile.

Brian Schutt

About 

is the co-owner of Homesense Heating | Cooling. Born and raised in Indianapolis, he loves the city and its people, and is committed to bringing a servants mindset into the heating and cooling industry. One of the ways he does that is to translate the technical language of HVAC into the manageable and understandable for homeowners.

Have a question? Tweet him and you'll get an answer promptly.

Posted in: Case Studies