Case Studies Archive

“It’s time to replace your AC (or furnace).” Maybe you’ve had an HVAC technician say this to you before with utmost certainty. Seems harmless enough, right? Sometimes it’s true, but would you trust a cardiologist who only gave you the option to have a heart transplant? Similarly, would you trust a technician that’s incentivized to...
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We have a lot of smart customers at Homesense. This isn’t just brown-nosing. It’s the truth.  Most of our customers call us knowing exactly what they expect from their HVAC provider, having researched the internet, consulted friends and family, and read reviews and testimonials of other customers. We love it when our customers have done...
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Presenting Options is Paramount to trusting an HVAC technician One Homesense customer story sticks out to me as an example of the importance of trust. A client had just returned from vacation to a lukewarm home, and knew he needed to call an air conditioner technician. While he regularly uses Angie’s List to shop service...
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During the heat of the summer, current and prospective customers should be aware of the continued skyrocketing price of R22 refrigerant (commonly called Freon). This is a result of Environmental Protection Agency (EPA) mandates. R22: Phase-Out Such has been the case since especially 2010, but all the way back to 2004. This is when the...
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Building long-term relationships with customers is at the heart of what we do at Homesense. That’s why we love to highlight our customers and share their stories. The following customer story comes to you from Kelly Griese, a long standing customer of ours who lives in midtown, is involved in the community, and is an...
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  It was the middle of June and I was miserable. I sat on my couch, in the new home I had just moved into, sweating and wondering how it was so hot. Next to me my toddler was whining about the heat. Down the hall I heard my wife trying to console our screaming...
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Finding the right person for the Homesense service team isn’t an easy process. While we always want someone who’s technically sound, we also want more. We want someone who’s personable and engaging. We want those individuals that we feel great about welcoming into our homes. We recently heard from one of our customers in the Carmel,...
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If you’ve ever come home to an air conditioner not cooling, you may be familiar with the situation that a Homesense client in Carmel, Indiana, dealt with this week — a frozen evaporator coil in their air conditioner. The home was a few degrees higher than usual, but they were unsure when exactly the temperature started to rise....
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We work with many homeowners and real estate investors across the Indianapolis area. With every interaction we hope to build trust with our customers, and exceed their expectations. But the reality in the home services business, is that you hear complaints to fix far more than hearing the rave reviews. So when you get a...
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When the Whaley’s had an issue with their A/C on one of the hottest days last summer, they scrambled around to find the right HVAC provider.  With a newborn at home, they looked through reviews and decided to trust Homesense for the job.  They share there story here.