Why A Process Matters When Replacing Your Furnace

By: Brian Schutt  |  December 10, 2014

My Industry Creates This Problem

Every day we get calls from home owners asking how expensive it is to replace their furnace. Every day I attempt to explain to them that it’s not quite that simple. As a consumer it makes total sense. You are faced with an important and expensive decision. A decision you want to make quickly. A decision where price is a major factor in what you ultimately choose.

Further, the heating and cooling industry as a whole seemingly promotes this price shopping. Every day in the mail, newspaper, radio, and TV, you’ll here companies pimping out products and pricing. The messages are nearly indistinguishable and the methods are identical, leaving the listener with only one true way to distinguish one from another, “how much?”.

We Don’t Do What Everyone Else Does

If you’ve made it this far you know this already, we don’t do things that way.

Now onto the important part, why should you care? Why not just get 3 prices, and take the one that meets your budget? And more importantly, what should you be looking for?

First, let me acknowledge, price matters. But more important than what the price is, is how does the company arrive at that price? That’s where process matters. And process matters because more than anything else, more than the brand of the system, or the warranty, how well that system is installed is going to determine the experience and satisfaction you have with that new furnace. And in the heating and cooling industry that has an undersupply of high quality labor, I can assure you all system installs are not created equally.

We Believe You Are Unique

The primary reason we insist on meeting you at your home, rather than quoting prices over the phone, is that you and your home are unique. It’s not a sales pitch, it’s the truth. You may have health concerns, comfort issues, babies that require consistent levels of humidification, etc. Technically there are different home sizes, insulation levels, hot and colds spots, that need to be analyzed. If those questions aren’t asked, those areas not analyzed, our solution can’t be expected to meet those needs. Our analysis is done in a systematic way, so that we take in all of the necessary inputs. Quality inputs = Quality outputs.

Thorough Is, Is Thorough Does

So what do all of the above things show, and why do we not just give a price over the phone? Being thorough and precise is an organizational value that doesn’t just apply to the technical side of the business. The same concept applies to most firms. If someone is willing to give you a price without knowing the specifics about you and your home needs, what makes you think they’ll be thorough and specific when they actually do work? Maybe they will. If it was my home, I wouldn’t want to take that chance with my most expensive appliance.

 

Brian Schutt

About 

is the co-owner of Homesense Heating | Cooling. Born and raised in Indianapolis, he loves the city and its people, and is committed to bringing a servants mindset into the heating and cooling industry. One of the ways he does that is to translate the technical language of HVAC into the manageable and understandable for homeowners.

Have a question? Tweet him and you'll get an answer promptly.

Posted in: Heating