For homeowners, finding the right Indianapolis heating and cooling partner is often a challenge. Like many large purchases, selecting a furnace, heat pump or air conditioner is a rare event.
Because breakdowns often happen on the hottest and coldest days, homeowners don’t have time to dive into comparison shopping furnaces or air conditioning equipment. Enter Homesense in Indianapolis.
Nine years ago, a couple of former college friends reconnected at a church small group. Both graduates of Purdue’s Krannert School of Business, Jesse Cross and Brian Schutt worked in diverse careers until one day, over coffee and bagels, talk turned toward starting a business.
“We both felt there was room in the HVAC industry to change the conversation,” says Schutt. “Jesse (Cross) had the practical industry experience. I’d worked in various marketing roles. We felt heating and cooling could be communicated differently.”
Trust, integrity and honesty aren’t mission statement blather on a plaque in the breakroom. They are part of the watchwords for the organization. Part of “changing the conversation” was to bring greater trust to the property owner’s experience.
“We do it with intentionality,” adds Cross. “Every time we pick up the phone, step inside a customer’s home or property or support our local community, we bring our core values with us.”
The shared set of beliefs, or the Heart of Homesense, starts with trust. In order to earn trust we must lead with values, including;
No gray areas. If you mean yes, say yes. The answer is no, say no. If it’s a small repair say so. We’re not here to sell people things they don’t need.
Go the extra mile. Surprise someone with exceptional work and service.
Be clear, be timely and set appropriate expectations. Don’t avoid conversations because they’re difficult or awkward. It’s better to communicate than assume or create misunderstanding.
We’re here to help find a solution. We present options while the customer makes the decision. Our job is to counsel and provide expertise, not pressure.
We support each other and our community. A customer is regarded like an extended team member and we treat their home like it’s our own. We care for their home and property with respect, always cleaning up and leaving no trace except a job well done.
Based on a foundation of values, Homesense commits time and energy to serve the community as well. Employees are involved in philanthropic organizations as volunteers and in leadership positions.
An ongoing program offers a discount on Indianapolis heating and cooling services for public servants including veterans, service members, law enforcement, firefighters, EMS, nurses and teachers.
As President of the Board of Directors for the Indiana HVAC Association, Schutt supports and encourages others in the industry to greater success as service providers.
Cross serves through College Park Church in outreach and contributes his practical skills to home rehab projects for qualified lower income candidates on the near east side of Indianapolis.
The whole team has participated in neighborhood cleanups in the south Broad Ripple area, to help revitalize the 46th Street corridor.
Last spring in Brackets for Good, Homesense was the corporate partner for Purchased, a local group empowering communities to end modern day slavery.
We are located in central Indiana and serve many communities, including:
So, if you own a home in the Indianapolis area, Homesense is available for your HVAC service, repair and installation needs. We also work closely with property managers and real estate investors with heating and air issues.
Have you scheduled heating and air service recently? If not, call us at 317-670-0171. Our expert technicians perform comprehensive inspections during each service visit.
They also identify signs of stress which can prevent a big repair or even a breakdown. With regular service, your heating and cooling equipment operates more efficiently and safely.
Our technicians are thoroughly trained and certified to repair any brand. We care about your safety and comfort, so please call us when you need help.
Regardless of the age of your HVAC system, we encourage you to take advantage of our preventative heating and air service agreement. It’s a great value – saving you on hassles, time and money.
So call Homesense or submit an appointment request form today. We’d love to show you how great Indianapolis heating and cooling can be!