Building a Brand in a Commodity Business

While there are hundreds of heating and air conditioning equipment brands out there, most are manufactured by three companies and have different logos slapped on the side of the equipment. So, local install/service companies generally decide what type of company they want to be by what product they work with. You want to be the high end supplier, choose Carrier, Trade or Lennox – you want to give a deal, you have Goodman or Concorde. Meanwhile, most homeowners know little or nothing about any of the brands.

So local companies have defined their brands in one of two directions. They’re either the big name provider that you hear on the radio and see in “money mailers” who compete on how quickly service techs are at your home, or they’re the one man shop that may take awhile to get there, but will cost substantially less.

At Homesense, we eschew this notion that service and price are mutually exclusive. And that’s what our brand is build upon. Customers should expect someone who’s timely and helpful, that isn’t trying to gouge them for every penny. Especially now. Unemployment’s at 10%, with real unemployment somewhere around 17%. Those that still have jobs, don’t have much confidence. We get that, and want to help you out for a fair price.