Careers

The Assistant Installation Technician position is key in quality installation of new HVAC equipment.

Essential Functions

• Assists crew leader in preparing for the day by loading all equipment for scheduled jobs.
• Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
• Supports crew leader in:
  • Installing HVAC related equipment.
  • Installing Sheet metal duct systems.
  • Connecting gas lines to heating equipment.
  • Installing the entire outdoor system.
  • Wiring both line voltage and low voltage to heating equipment.
  • Installing copper refrigerant line to air conditioning units, including soldering and brazing.
• Maintains a clean work area and safeguard client floors by laying drop cloths while performing installations.
• Wears floor savers while working in client homes.
• Inspects area for cleanliness after job completion.
• Completes installation forms which reflect tasks performed for reporting accuracy and future comparison.
• Maintains a professional image at all times by wearing only company approved and provided Homesense apparel
• Following safety policies and procedures.
• Abiding by ALL Homesense standards of performance and code of ethics.
• Maintaining a courteous demeanor with all customers and associates.

Requirements

• Climbing, heavy lifting, loud noise, crawling, working in confined spaces, pushing/pulling, carrying equipment, bending, turning, kneeling. 
Capability of lifting 75 pounds. 

• Capability to carry items weighing 75 pounds. 

• Ability to stand, walk, and climb ladders and stairs.
• Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units. 

• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. 

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. 

• Strong verbal and written communication skills

*A non-exempt position and therefore is entitled to overtime pay
*Supervised by the Lead Installation Technician
*1st Shift

The Client Experience Specialist is the first point of contact for most potential Homesense customers. Her/his communication via phone and email embodies the Heart of Homesense and sets customer expectations. She/he is a crucial member of the team resulting in efficient dispatch to technicians to promote the best possible customer experience.

Essential Functions

• Dispatch
• Take incoming phone calls, web submissions, text & email requests
• Discuss service call information with inbound client calls
• Enter data in Service Titan
• Schedule into time window by zones and in order of urgency
• Dispatching for profit- look at schedules based on geography
• Create and improve the process as needed
• Day to day phone contact within field service techs
• Enter warranty information to file warranty claims
• Confirm next day appointments
• Outbound calling to keep tech board filled with 3-5 calls daily

Miscellaneous

• Participant in Weekly Company Zoom or in-person Meetings
• Other tasks as assigned

Requirements

• Excellent problem solving, multi-tasking, conflict resolution skills
• Self starter and can work independently
• Strong verbal and written communication skills
• Proficient in Microsoft Word and Excel
• Customer service etiquette
• Availability for overtime in the busy season if needed
• Minimum of 2 years customer service experience
• High school diploma or equivalent, some college preferred
• Experience with customer tracking software, shared drive, and phone systems
• Able to follow yet personalize phone script
• Competent on Mac/Apple operating system (preferred)
• Experience with Social Media (Yelp, Next Door, Facebook, Instagram, Twitter)

*A non-exempt position and therefore is entitled to overtime pay
*This position reports to the office manager
*1st Shift, Monday thru Friday Hours are 8am-5pm availability based on demand

This procedure will provide job description for HVAC Service Technician. This SOP will be reviewed by new candidates prior to being hired. The benefit of this SOP for the employee will be to fully understand company expectations in providing the highest level of customer satisfaction and profitability to the company.

Essential Functions

• Be able to work well under pressure and deadlines
• Stress level for this job- (HIGH)
• Be in good physical condition and able to lift over 75#
• Be able to work in confined places such as crawl spaces and attics
• Be able to work in extreme weather; such as snow, rain, cold, hot, etc.
• Be able to work and communicate well with all team-members
• Understand and meet service deadline
• Will perform service work and repairs in a timely manor and be detailed
• Achieve monthly and yearly service budget
• Reports to Service Supervisor
• Provide the highest level of customer service and trust
• Have basic computer skills such as word and excel
• Have good communication skills through email, phone, and text
• Be able to service most makes and models, and understand wiring schematics as needed for jobs
• Understand air flow and duct sizing
• Promote maintenance agreements
• Promote system enhancement products such as thermostats, humidifiers, and air cleaners
• Provide customer with good, better, best options and clearly defining each
• Understand, communicate, execute, and up-hold Homesense policies and mission statement
• Minimize service callbacks
• Complete all paperwork and forms while on the job
• Order JIT replenishment on van
• Keep van clean, neat and organized
• Be in complete company uniform and professionally groomed
• Adhere to company policies on driving company vehicle
• Be NATE certified
• Be EPA type 1 and 2 minimum certified
• Working odd hours, overtime, and on-call are required

*A non-exempt position and therefore is entitled to overtime pay
*Supervised by the Operations Manager