Jesse Cross and Brian Schutt’s story is very different than everyone else in Indianapolis heating and cooling. Both graduates of Purdue’s Krannert School of Business, they expected to have careers wearing suits in corporate America.
But after stints at KPMG and Wells Fargo, respectively, both knew they had been designed for a different path. Jesse’s took him into investment real estate and Brian’s into a variety of communications roles. They maintained the friendship they had formed while presidents of their respective fraternity houses, as members of Common Ground Christian Church.
Jesse and Brian’s decision to start a company together was built upon years of meaningful relationship and mutual trust. When Jesse brought up his experience of constant frustration with HVAC vendors working on his real estate and Brian looked at an industry of “blue and red logos, for cold and hot”, they knew there was a need for something different.
From the outset, their philosophy has been to build a company that home owners could trust. Their belief is that a process built around the customer’s experience, not just the company’s profitability, was desperately needed in Indianapolis heating and cooling. Great technicians, timely service, and fair prices are all fantastic, but if they aren’t built on a foundation of trust they ring hollow.
Now approaching 15 years since founding Homesense, Jesse and Brian are even more committed to their philosophy of delivering a refreshingly different customer experience by going the extra mile every day.