Professional. Courteous. Responsive. Just three words I would use to describe my experience with Homesense. I arrived home from work one evening during the extreme cold and snow storm and found that our heating system was not functioning. I made several calls to previous providers and a few others, but most companies were several days out on scheduling due to the extreme cold. When I called Homesense the person answering the phone was very courteous and took all of my info and had someone call me back a short time later. They took the time to ask questions and understand what was going on and were very empathetic. I was then called the following morning regarding scheduling and someone was there within 30 minutes. My service tech was very knowledgeable and professional. I was very pleased with the service and will make Homesense my first call going forward!