Before you make any decision on the company or equipment you use, be sure that you’ll have an experienced and quality technician do the work on your repair or replacement.
The next item on your checklist should be top quality equipment. This proposition is just as muddy, oftentimes, as assessing your technician. If you go to Google to research, you have to factor in that many of the complaints seen by a brand could be the result of poor installation. The reality is that most brands make quality equipment, yet some is installed by bad technicians. Typically, you’ll see a handful of brands are known for high quality. Among these are Carrier, Trane and Lennox. These brands have owned the top quality space, largely because they’ve associated with some of the most established companies around. If you don’t have one of these brands, it certainly doesn’t mean you have lesser equipment. Brands like Bryant, Nordyne, Armstrong, Rheem, Goodman, and Payne are all top notch equipment, if installed correctly. The issue you might see with some of these lesser marketed brands, is that their less restrictive around what companies use their equipment, and therefore it sometimes gets into the hands of technicians not going through all of the quality control steps as the larger companies.
Nevertheless, many customers feel good about knowing their brand is associated with quality. A Carrier air conditioner is something that most home owners, or potential future home buyers, will know and therefore feel is a safer choice. At Homesense, we’ve chosen Carrier as our main equipment line for this reason. Since Willis Carrier invented the modern air conditioner, Carrier has led in research and development, and continues to outshine competition in apples to apples performance. In addition, especially here in Indianapolis, it’s great to know that many of the Carrier products (along with Bryant, Payne, and a few others) are manufactured right here in town. A shorter supply chain means less inventory costs passed along to you, and it supports local jobs in the process.
Regardless of the brand you choose, we recommend you look into questions like what we did when looking into Carrier products. Ask your HVAC contractor why they chose the brand they did. And don’t just take “it’s better than every other brand” as a good answer.