Homesense Customer Service Representative
Because kindness is our way, and capability is our promise.
Position Title:
Customer Service Representative (CSR)
Full-Time Indianapolis, IN
About Homesense
Homesense is built on a simple idea:
Be Kind. Be Capable.
Kindness is how we treat people, our customers, our teammates, our community.
Capability is how we earn their trust, through skill, precision, and care that lasts.
We’re a local company that believes service can still be human. We show up sharp, speak with respect, and leave every home better than we found it. Our work runs deeper than the systems we fix. It’s about comfort, trust, and pride in doing things the right way.
If you’re driven by quality, respect, and real connection, you belong here.
Your Role
As a Homesense CSR, you’re the steady first voice a customer hears. You’ll listen, ask the right questions, and help people feel taken care of from the start. You’ll work closely with dispatch and the field team to keep days running smoothly, set clear expectations, and make sure nothing falls through the cracks.
You’ll be trusted with details, supported by a team that communicates, and equipped with the tools and training to grow.
What You’ll Do
- Answer calls and messages with patience, clarity, and warmth
- Ask smart questions to understand the issue, the timing, and what the customer needs
- Schedule appointments and communicate next steps in a clear, calm way
- Create accurate job notes and customer records, including photos and details when needed
- Coordinate with technicians and dispatch when schedules shift or jobs evolve
- Document interactions and updates through ServiceTitan
- Uphold a consistent, respectful customer experience every time
- Contribute to team culture through reliability, kindness, and follow-through
- Represent the Homesense brand with professionalism in tone, accuracy, and care
What Makes You a Great Fit
You’ll thrive here if you:
- Take pride in being helpful and precise
- Communicate with respect, clarity, and patience
- Stay calm when the day gets busy
- Like solving problems and creating order
- Appreciate feedback and use it to improve
- Care about people as much as the work itself
What We Provide
We believe great technicians deserve great support.
You’ll get:
- Competitive pay with performance and culture-based bonuses
- Clear growth path and coaching
- Full benefits package (health, dental, vision, 401k)
- Paid time off plus holidays
- Ongoing training
- Leadership that listens and invests in your growth
The Homesense Difference
Most companies promise “great service.”
We promise Legendary Service, expert work done with genuine kindness.
That starts with how we treat our team:
- We respect your time.
- We support your learning.
- We celebrate your wins.
- And we never forget that our reputation rides on how you show up.
Requirements
- 1+ years in customer service, scheduling, or a phone-based support role preferred
- Strong communication skills and comfort talking with homeowners
- Detail-oriented, dependable, and organized
- Ability to learn new systems and document work clearly in ServiceTitan
- Ability to pass background and drug screening
Ready to Join the Team?
If you’re looking for more than just a paycheck, if you want to do work you’re proud of with people who care, Homesense is the place for you.
Apply today and bring your craft, your character, and your kindness to a team that’s redefining what service feels like.