We beat this drum a lot, but we continue to talk about things like this because we get frustrated calls every week from customers all around Indianapolis. They are frustrated because it hasn’t been too long since they’ve purchased a new system, and the first company they called was insistent that they needed a new system.
Sometimes getting a new system is the best option, so don’t feel as if you’re getting taken advantage of if that’s what an HVAC technician has told you. But, as a customer you don’t have to be an electrical engineer to understand when someone has been thorough vs. someone who has an agenda to sell you.
As we said in our post about Integrity in HVAC, we don’t claim to be 100% perfect always. But, we have a commitment to getting things done right. Sometimes that means making our recommendation, and having a customer go a different direction.
A few weeks ago, we looked at a 25 year old heat pump system in Noblesville. The outside unit was running great, but the fan coil inside had some electrical issues. The electrical issues were compounded by a circuit board issue, and the fact that supply chains for 25 year old parts tend to be challenging. Our recommendation was replacement. The homeowner, to his credit, wasn’t quite sure he wanted to move forward with just one component of the new system and asked if we would track down the replacement parts for his fan coil. While we weren’t optimistic about finding parts for a 25 year old system, we went through a number of channels, and were able to get the necessary parts.
Help. That’s what he wanted. He respected our opinion, but at the same time we respected his. It’s not our job as an HVAC company to tell a customer what to do. All we can do is attempt to educate a customer on the options and present our recommendation.
If you’re tired to being told what to do when you call your HVAC company, and you’d just like to get some heating and cooling help, give us a call.