It likely means you’re having an issue with your furnace or air conditioner. It likely means you live close to Broad Ripple. And it means you’ve either never used an HVAC company or don’t have an HVAC company you trust.
My answer to the question might surprise you, because the answer isn’t always us. There are a number of great companies in our area. Ones we respect. Ones that do great work, too!
Depending on your situation, Homesense might very well be a great fit for you. But sometimes we’re not. And that’s ok. We have no vision of becoming a monopoly in the Indianapolis heating and air conditioning market.
So, how do you determine What’s the Best Heating and Air Conditioning Company Near Broad Ripple? We have some recommended questions,that we think help customers find a great solution. These questions will filter out bad actors and ensure you’re comparing great companies when you come to a decision.
1) Are you licensed, bonded, and insured?
Any company you use should be able to provide printed documentation of each of these important items. All are in place to protect homeowners from risky work.
2) Who is the owner of your firm and are they willing to talk to me?
If you’re investing a significant amount of resources in new equipment, knowing the people who own the firm will ensure someone will stand behind the work.
3) What are your online customer reviews?
It’s important to validate sites like Google, Better Business Bureau, Angie’s List, and Yelp to see what past customers say about the firm you are considering. This can help in seeing past a slick sales process.
4) What is your quality control process?
A company with no quality control process means that the performance of your system is completely in the hands of the technician who performs your install. If he skips a step or forgets to do something, you’ll be the one dealing with the issues.
5) What equipment do you use and why?
Most systems in heating and cooling are quality, but there are differences. Your provider should be able to explain the particular benefits of the brand you are selecting, and it shouldn’t just be that they cost less than everything else.
6) What is an AHRI certificate, and why would I need it?
AHRI is the Air Conditioning, Heating, and Refrigeration Institute, where all equipment in the industry is tested on performance. Any system that qualifies for high-efficiency rebates must have an AHRI certificate to certify that efficiency standards are met.
7) What is the experience level and employment status of the install technician?
Experience matters when it comes to quality. Better experience means better performance for your new system. And, some companies choose to use sub contractors over full time technicians.
8) What is a NATE certification, and why should it matter to me?
The NATE certification is the most important 3rd-party training validation done by HVAC technicians. A NATE certified technician means that you have a technician working on your system that has been certified to work on every type of residential heating and cooling system.
I believe trust is the foundation of a refreshingly different customer experience. Our team goes the extra mile to deliver it every day.
Professional. Courteous. Responsive. Just three words I would use to describe my experience with Homesense.
Homesense was by far the most professional, respectful and seasoned HVAC company I have ever worked with. After our first call, we never looked back.
I'm a fan of spectacular - Homesense is changing how the Indianapolis community views HVAC companies. Positive customer relationships and experiences are the cornerstone of their business.
There was a certain confidence and professional casualness about Homesense that made me feel both comfortable and happy with every step of the process.